Your Privacy Matters to Us
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or use our services.
Information We Collect
We collect only information necessary to communicate with you and provide our services effectively.
Personal Information You Provide
Full name
Email address
Phone number (calls, SMS, WhatsApp)
Travel preferences and inquiries
Booking details and special requests
Automatically Collected Information
IP address
Browser type and device information
Pages visited and interaction data
This data helps us improve website performance and user experience.
How We Use Your Information
We use your information strictly for legitimate business purposes, including:
Responding to inquiries and trip requests
Planning and booking tours, safaris, trekking, and accommodations
Providing car rental and transportation services
Communicating via email, phone, or messaging platforms
Improving our services, website, and customer experience
Legal, accounting, and operational purposes
We do not sell, rent, or trade your personal information.
Communication & Contact Methods
When you contact us via:
Phone calls
WhatsApp or SMS
Email
Contact forms
You consent to us using your provided details to communicate with you regarding your travel plans, bookings, and related services.
Car Rental & Transportation Service
If you use our car rental or transportation services, we may collect additional information such as:
Pickup and drop-off locations
Travel dates and times
Identification details when legally required
This information is used only to provide safe and reliable transportation services.
Cookies & Tracking Technologies
Our website may use cookies to:
Enhance browsing experience
Understand website traffic
Improve content and performance
You can choose to disable cookies in your browser settings. Some features may not function optimally without them.
Data Protection & Security
We take appropriate technical and organizational measures to protect your data, including:
Secure hosting environments
Restricted access to personal data
Data minimization and confidentiality practices
While no system is 100% secure, we continuously work to safeguard your information.
Data Sharing & Third Parties
We may share your information only when necessary with:
Accommodation providers
Transport partners
Local guides and tour operators
Payment processors (when applicable)
All partners are required to handle your information responsibly and only for service fulfillm
International Visitors
Our services are based in Tanzania.
If you access our website from outside Tanzania, your information may be transferred and processed in Tanzania, in accordance with this Privacy Policy.
Data Retention
We retain personal information only for as long as necessary to:
Fulfill service obligations
Meet legal and regulatory requirements
Resolve disputes and enforce agreements
When no longer required, data is securely deleted.
Your Rights
You have the right to:
Request access to your personal data
Correct inaccurate information
Request deletion of your data (where legally possible)
Withdraw consent for communication
To exercise these rights, please contact us using the details below.
Children’s Privacy
Hello Rafiki Tours does not knowingly collect personal information from children under 13 years of age.
If you believe such data has been provided, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services or legal requirements.
Updates will be posted on this page with a revised effective date.
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
Hello Rafiki Tours
📍 Tanzania & Zanzibar
📞 Phone / WhatsApp: +255 652 005 413
📧 Email: booking@hellorafikitour.com