Clear Terms. Peace of Mind. Better Travel.

These Terms & Conditions outline how we work together to deliver safe, memorable, and well-organized travel experiences.

Introduction

Welcome to Hello Rafiki Tours.
These Terms & Conditions govern your use of our website and services, including Zanzibar day trips, Tanzania safaris, mountain trekking, accommodations, and car rental services.

By accessing our website, contacting us, or booking with us, you agree to these Terms & Conditions.

Our Services

Hello Rafiki Tours provides:

  • Zanzibar day trips and excursions

  • Tanzania wildlife safaris

  • Mountain trekking and hiking tours

  • Accommodation arrangements

  • Car rental and transportation services

All services are subject to availability and confirmation.

Booking & Reservations

  • A booking is considered confirmed once we receive the required deposit or full payment.

  • Booking details, itineraries, and inclusions will be communicated via email, WhatsApp, or phone.

  • Clients are responsible for providing accurate personal and travel information.

Payments

  • Payment methods and timelines will be communicated during booking.

  • Prices are quoted in agreed currency and may be subject to exchange rate changes.

  • Any additional costs not listed in the itinerary are the client’s responsibility unless stated otherwise.

Cancellations & Refunds

Client-Initiated Cancellations

  • Cancellation policies vary depending on the tour, accommodation, or service booked.

  • Some deposits may be non-refundable due to third-party commitments.

  • Refund eligibility and timelines will be communicated at booking.

Company-Initiated Changes

  • We reserve the right to modify itineraries due to weather, safety concerns, or operational reasons.

  • If a service must be canceled by us, suitable alternatives or refunds will be offered where possible.

Changes to Itineraries

  • Itineraries may change due to weather, road conditions, wildlife movements, or safety considerations.

  • Such changes are made in the best interest of clients and do not constitute a breach of contract.

Travel Requirements

Clients are responsible for:

  • Valid passports and visas

  • Travel insurance (strongly recommended)

  • Health requirements, vaccinations, and fitness for activities

Hello Rafiki Tours is not responsible for denied entry, illness, or medical emergencies.

Health, Safety & Responsibility

  • Participation in tours, safaris, trekking, and activities is at your own risk.

  • Clients must follow guide instructions and local regulations at all times.

  • We are not liable for injuries, loss, or damages resulting from negligence, unsafe behavior, or force majeure events.

Accommodation & Third-Party Providers

  • Accommodations, transport providers, and guides may be third-party partners.

  • We act as an intermediary and are not responsible for their independent acts or omissions.

  • Any complaints should be reported immediately for resolution.

Car Rental & Transportation Terms

  • Vehicles are provided subject to availability and road conditions.

  • Clients must adhere to local traffic laws and rental agreements.

  • We are not responsible for fines, violations, or damages caused by misuse or negligence.

Limitation of Liability

Hello Rafiki Tours shall not be liable for:

  • Delays, cancellations, or disruptions beyond our control

  • Acts of nature, government actions, strikes, or force majeure

  • Loss or theft of personal belongings

Our liability is limited to the amount paid for the affected service.

Intellectual Property

All content on this website, including text, images, logos, and branding, is the property of Hello Rafiki Tours and may not be copied or used without permission.

Website Use

  • You agree not to misuse our website or attempt unauthorized access.

  • Content is provided for informational purposes and may change without notice.

Privacy Policy Reference

Use of our services is also governed by our Privacy Policy, which explains how we collect and handle personal information.

Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of the United Republic of Tanzania.
Any disputes shall be resolved under Tanzanian jurisdiction.

Changes to These Terms

We reserve the right to update these Terms & Conditions at any time.
Updates will be effective upon posting on this page.

Contact Information

For questions regarding these Terms & Conditions, please contact:

Hello Rafiki Tours
📍 Tanzania & Zanzibar
📞 Phone / WhatsApp: +255 652 005 413
📧 Email: booking@hellorafikitour.com